Frequently Asked Questions

We usually respond within 24–48 hours. Urgent issues (like a hacked account or active scam) are prioritised and sent to our team immediately via instant notifications.

The more context you give, the faster we can help. Include the platform/website involved, what you did, any error messages, and what you have already tried. Never share passwords or private codes.

Yes. Famst Agency provides free cyber help for basic online-safety issues: hacked accounts, phishing, scams, login recovery and general online protection guidance. Complex or long-term projects are treated as paid services — we will always tell you before any cost is involved.

Absolutely. Help requests are stored securely, only visible to the Famst team, and we never ask for passwords. Do not share sensitive credentials in your request.

We cannot guarantee refunds, but we can guide you through reporting to your bank, the payment platform, and the relevant authorities, and we will document everything you need to file a complaint.

Yes — account recovery is one of our most common help topics. Tell us the platform and what happens when you try to log in, and our team will guide you through the official recovery steps.